Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Field Services Manager will lead highly skilled technical teams while ensuring operational and financial excellence in industrial service delivery. We are looking for someone with leadership experience in field service operations and expertise in automation technologies such as PLCs and industrial networks. In addition to overseeing service contracts and safety practices, the manager will act as a key link between customers, technical teams, and senior leadership—driving business growth through KPI management, strategic vision, and commercial acumen.

Your Responsibilities:

• You will lead and manage technical field service teams, ensuring operational excellence and safety compliance.

• Manage operational and financial KPIs, including accountability for P&L results.

• Oversee service contract execution and customer escalations, driving timely resolution of critical issues.

• Collaborate with commercial teams to align strategies, share data insights, and strengthen customer relationships.

• Ensure accurate reporting of financial and operational outcomes while supporting business growth initiatives.
• Ability to travel 30% of the time.

The Essentials - You Will Have:

• Bachelor's degree in Mechatronics, Electrical, Electronics, Systems Engineering, or related fields.

• 5+ years of experience in technical field service or industrial service roles.

• 3+ years of experience leading or supervising technical teams.

• Proven experience managing operational and financial KPIs.

• Experience handling technical escalations and applying industrial safety practices.

• Services contract management experience.

The Preferred - You Might Also Have:

• Knowledge of Allen Bradley PLCs, drives, industrial networks, and automation technologies.

• Ability to read and interpret electrical and mechanical drawings.

• Background in managing service contracts and industrial operations.

• Strategic commercial experience in industrial automation or related fields.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

Modality: Hybrid

You will report to: CONTRACT CAPABILITY MANAGER, MEXICO

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.