Position: Commercial Operations Manager

Position Type: Full-Time

Department: Commercial Operations

Location: Boulder, Colorado (onsite/hybrid in office 4 days/week)

Experience: Bachelors required, +5-10 years relevant experience

Position Summary

Watchmaker Genomics is inviting applications for the full-time position of Commercial Operations Manager based in Boulder, Colorado (onsite).

The ideal candidate thrives in a fast-paced, collaborative environment and plays a key role in optimizing commercial operations. In addition to executing key sales operations functions, this position will lead and mentor a team of sales operations professionals who contribute to CRM optimization, analytics, process improvement, and sales enablement.

Responsibilities

• Manage, mentor, and develop a small team of direct reports responsible for core commercial operations functions, including CRM management, sales reporting, compensation tracking, and data integrity.
• Oversee and optimize the Salesforce CRM platform, ensuring data integrity, system adoption, and user training.
• Develop and standardize sales reporting, analytics, and forecasting to deliver actionable insights to sales leadership and commercial teams.
• Ensure simple, actionable and accurate reporting is in place to track commercial KPIs.
• Administer sales compensation plans, including calculation, tracking, and reporting to ensure alignment with company goals and accurate incentive payouts.
• Manage sales process improvement initiatives, including pipeline management, deal flow optimization, and adherence to best practices across the sales organization.
• Manage the integration of CRM (Salesforce) data with ERP systems to ensure seamless data flow and accurate cross-platform reporting.
• Establish and maintain robust data hygiene processes across CRM and ERP systems, ensuring consistent, accurate, and reliable commercial data management.
• Serve as the primary point of contact for troubleshooting ERP data issues related to sales operations and coordinate with IT to resolve integration discrepancies.
• Design and deliver training programs and tools to enhance the effectiveness and productivity of the commercial organization.
• Collaborate closely with Marketing, Finance, Technical Support, Product Management, and IT teams to align processes, reporting, and strategic initiatives.
• Support strategic planning and budgeting activities by providing accurate sales forecasts, market trend analysis, and customer insights.
• Identify opportunities to leverage technology and automation to streamline operations and improve team productivity.

Skills and Requirements

The candidate should have a bachelor’s degree with at least 5 years of experience in sales operations, commercial analytics, or related roles. Experience in biotech, life sciences, and start-up environments is highly desirable.

The following skills and experience are requirements for the position:

• Strong experience with CRM systems, preferably Salesforce, including customization, analytics, and user training.
• Proven ability to manage complex sales compensation programs.
• Advanced proficiency in Excel and experience with analytics and visualization tools such as Tableau, Power BI, or equivalent.
• Demonstrated track record of process improvement and driving operational efficiencies.
• Ability to multitask, perform consistently under pressure, and meet deadlines.
• Strong interpersonal and communication skills with the ability to effectively interface across multiple departments.
• Self-motivated, proactive, and capable of independent decision-making.

Education and Experience

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field required.
• MBA or advanced degree preferred.
• 5-10 years experience in sales operations or commercial analytics.
• Salesforce Administrator Certification preferred.

Compensation

The base compensation for the Commercial Operations Manager role starts at $80,000-$120,000 + bonus + equity; actual pay will be adjusted based on skills and experience. Employees are eligible for Flexible Time Off and holidays, employer covers 75% of the base medical plan with buy-up options, EAP (employee assistance program), employer-paid dental, employer-paid vision, employer-paid $25,000 life/AD&D policy, paid parental leave, and a 401(k) retirement plan with a 4% match.

Application Requirements

To apply for the position, please submit the following in PDF format on watchmakergenomics.com:

• Letter of motivation (upload where it says cover letter)
• Resume or Curriculum vitae highlighting relevant qualifications and experience

Applications without a Letter of Motivation will not be considered. Local candidates preferred.

If selected to participate in the interview process, the names and contact information of three professional references who can assess your suitability for the position in terms of the specified requirements will be requested.

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NO RECRUITMENT AGENCIES PLEASE

We are only accepting direct applications for this position. We are not working with external recruiters or agencies at this time. Unsolicited resumes or candidate submissions from third-party recruiters will not be considered and will be deemed the property of Watchmaker Genomics.

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WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Watchmaker Genomics is committed to being an equal opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics as protected by applicable law.

All applicants will be asked if currently eligible to work in the United States of America; and if now or in the future will require visa sponsorship to continue working in the United States.

This position may be subject to pre-employment checks, including driving history check, drug screening and a background check for any convictions directly related to its duties and responsibilities. All pre-employment checks will comply with all applicable federal, state, and local laws.