Position: Commercial Operations Specialist - Technical Product Owner

Position Type: Full-Time

Department: Commercial Operations

Location: Colorado-based, Boulder preferred; open to remote

Experience: Bachelors required, 8 to 10 years relevant experience

Position Summary

Watchmaker Genomics is inviting applications for the full-time position of Commercial Operations Specialist – Technical Product Owner, based in Boulder, Colorado (onsite) or remote.

The ideal candidate thrives in a fast-paced, collaborative environment and plays a key role in optimizing commercial operations. This role will serve as the technical product owner of Salesforce CRM (SFDC) and be responsible for driving data integrity, reporting, analytics, and process improvement initiatives. The position will work cross-functionally to ensure Salesforce and related commercial systems effectively support the company’s growth.

Responsibilities

• Serve as the primary technical product owner for Salesforce CRM, including system administration, customization, workflow optimization, and user adoption.
• Ensure data integrity across Salesforce and integrated systems, establishing best practices for consistent, accurate, and reliable data management.
• Develop and standardize sales reporting, analytics, and forecasting to provide actionable insights to sales leadership and commercial teams.
• Design and implement dashboards and reports that track key commercial KPIs.
• Partner with IT to manage integrations between CRM (Salesforce) and ERP systems to ensure seamless data flow and cross-platform reporting.
• Troubleshoot ERP/CRM data issues and coordinate resolutions to minimize impact on sales operations.
• Support pipeline management and deal flow optimization by implementing CRM best practices and automation.
• Identify opportunities to leverage technology, automation, and process improvements to streamline commercial workflows.
• Collaborate with Marketing, Finance, Technical Support, Product Management, and IT to align reporting and strategic initiatives.
• Provide user training, resources, and support to ensure successful Salesforce adoption across the commercial organization.
• Contribute to strategic planning and budgeting by delivering accurate sales forecasts, market trend analysis, and customer insights.

Skills and Requirements

The candidate should have a bachelor’s degree with at least 8 years of experience in sales operations, commercial analytics, or related roles. Experience in biotech, life sciences, and start-up environments is highly desirable.

The following skills and experience are requirements for the position:

• Strong experience with CRM systems, preferably Salesforce, including customization, analytics, and user training.
• Advanced proficiency in Excel and experience with analytics and visualization tools such as Tableau, Power BI, or equivalent.
• Demonstrated track record of process improvement and driving operational efficiencies.
• Ability to multitask, perform consistently under pressure, and meet deadlines.
• Strong interpersonal and communication skills with the ability to effectively interface across multiple departments.
• Self-motivated, proactive, and capable of independent decision-making.

Education and Experience

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field required.
• MBA or advanced degree preferred.
• 8-10 years experience in sales operations or commercial analytics.
• Salesforce Administrator Certification preferred.

Compensation

The base compensation for the Commercial Operations Specialist role starts at $100,000-$130,000 + bonus + equity; actual pay will be adjusted based on skills and experience. Employees are eligible for Flexible Time Off and holidays, employer covers 75% of the base medical plan with buy-up options, EAP (employee assistance program), employer-paid dental, employer-paid vision, employer-paid $25,000 life/AD&D policy, paid parental leave, and a 401(k) retirement plan with a 4% match.

Application Requirements

To apply for the position, please submit the following in PDF format on watchmakergenomics.com:

• Letter of motivation (upload where it says cover letter)
• Resume or Curriculum vitae highlighting relevant qualifications and experience

Applications without a Letter of Motivation will not be considered. Candidates local to the Boulder/Denver metro area preferred.

Applications will be accepted on a rolling basis and the position will remain open until filled; however, early submission is encouraged as review will begin immediately.

If selected to participate in the interview process, the names and contact information of three professional references who can assess your suitability for the position in terms of the specified requirements will be requested.

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NO RECRUITMENT AGENCIES PLEASE

We are only accepting direct applications for this position. We are not working with external recruiters or agencies at this time. Unsolicited resumes or candidate submissions from third-party recruiters will not be considered and will be deemed the property of Watchmaker Genomics.

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WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Watchmaker Genomics is committed to being an equal opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics as protected by applicable law.

All applicants will be asked if currently eligible to work in the United States of America; and if now or in the future will require visa sponsorship to continue working in the United States.

This position may be subject to pre-employment checks, including driving history check, drug screening and a background check for any convictions directly related to its duties and responsibilities. All pre-employment checks will comply with all applicable federal, state, and local laws.